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678 Chapter 3:Processes and procedures • Section 3: Issuance of benefits (07/2026) • A DD beside the check amount under the heading DD, and • A DD series of check numbers. The assistance summary will show the electronic deposit as a regular CP with no direct deposit notation. SNAP Page 3 of FSUP and the Electronic Deposit Transaction Register report (WEB387X-B) on CA VIEW show the codes for SNAP cash-out benefits issued by direct deposit. The indication of direct deposit issuances is a two-digit release code (REL ATP) starting with a “D” (e.g., DG indicates direct deposit for a monthly batch issuance). Rejected direct deposit When an individual has direct deposit D and reports they did not receive a deposit because their bank account closes or their account number changes, the worker needs to take action to issue the monthly benefits. Below is a summary of what to do: • Call CMU (503-378-4369). CMU needs to know the individual closed their bank account, or their account number changed. CMU receives a notice when a direct deposit did not go through. It can take six to 10 days for the notice to get to CMU. A call from ODHS|OHA allows CMU to change the direct deposit status so ODHS|OHA does not try to make any further direct deposits to the closed account. • When the worker is sure ODHS|OHA did not make a direct deposit, issue the individual a check. Use either the special cash pay process online or, if the worker decides the individual needs the money right away, issue the check through the revolving fund. In either case, use code 03 for CMS and code 81 for SNAP cash-out benefits. This transaction will show on the MCR1 screen for CMS replacements and FSUP page 3 for SNAP cash-out replacements. If the individual wants to continue using direct deposit, they must complete a new Request for Direct Deposit — A Safer, Easier Way to Put Your Benefits in Your Bank Account (AFS 7262) and send it to CMU. It is unnecessary to do a check replacement or go through the check replacement procedure. Because ODHS|OHA could not make an electronic deposit, the individual needs a check instead of the direct deposit. Replacement checks for direct deposit benefits To determine if an individual in direct deposit is entitled to a replacement check for CMS-issued benefits, look at the WCMI or UCMS screen to determine if the case is coded Y in the direct deposit field. The Y will be deleted if the direct deposit cannot be made. • If direct deposit is not coded Y, check MCR1 to determine if cash payment was issued. If no special cash payment was issued, issue a replacement check. If a special cash payment check was issued but not received, issue a replacement using the check replacement procedure. Otherwise, do not issue replacement benefits. • If direct deposit is coded Y, but the individual claims no deposit was made, contact CMU.