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670 Chapter 3:Processes and procedures • Section 3: Issuance of benefits (07/2026) Restoring expunged benefits Benefits will remain in an individual’s EBT account for 274 days. Once the benefits are expunged from the account they cannot be restored to the individual. Using EBT benefits to make voluntary repayments By completing and signing the Voluntary Agreement to Take Action on Case (MSC 0457D), individuals may choose to make voluntary repayments of part or all of their SNAP or cash account balance. Workers with appropriate RACF authority may reduce, in whole dollar amounts, the available SNAP or cash benefit using the EBT Adjustments/ Conversion screen. Cash adjustments will display on the WISH screen. To avoid an overpayment The individual’s SNAP or cash account balance is reduced on the EBT Adjustments/Conversion screen by entering the amount of available balance to be reduced to avoid an overpayment. An “N” should be entered in the repayment of overpayment field. Individuals requesting to remove TANF benefits to prevent an overpayment should be informed that this is not possible. The TANF program has strict accounting and reporting requirements to several agencies, both state and federal. Additionally, once benefits have been issued, individuals have already received a counting month against their TANF time clock. Counting months cannot be removed unless an overpayment has been established, and the individual has paid the grant amount back. To repay an overpayment The individual’s SNAP or cash account balance is reduced on the EBT Adjustments/Conversion screen by entering the amount of available balance to be reduced to repay an overpayment. An individual may also choose to reduce a cash balance in order to repay a SNAP overpayment. A “Y” should be entered in the repayment of overpayment field. An Overpayment/Over issuance Change Report (MSC 0284A) must be completed and sent to the Overpayment Recovery Unit so the individual’s overpayment may be reduced. Canceling EBT issuances Individuals may request EBT issuances canceled by completing and signing the Voluntary Agreement to Take Action on Case (MSC 457D). EBT issuances may be canceled on the EBT Benefit Issuance History (EBISH) screen by a worker with the appropriate RACF authority. Only issuances that have not been accessed may be canceled. SNAP issuance cancellations will display on page 3 of FSUP. Cash issuance cancellations will display on WISH. Canceling an EBT Card when benefits are discontinued for an individual The Oregon EBT Card and the EBT account remain active when SNAP, TANF or other benefits are discontinued. This means the individual may continue to use any remaining benefits on their EBT account. An individual may still be assisted with their EBT Card by the local office (for example, the individual may need a replacement card or to select a new PIN).