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1107 Chapter 7:Worker guides • Section 4: Child Care worker guides (07/2026) primary provider is usually the provider who receives the copay amount from the parent and should be the provider who provides most of the care. It is important to have a discussion with the caretaker about who they would like to be their primary provider. The copay may be split between two providers; this is generally an exception that occurs in limited situations and is not standard practice. Example: Joelle has two children, Maya (8) and Edgar (3). Maya attends an afterschool child care program at her school, while Edgar is cared for by Joelle’s sister, Martina. Both Martina and Maya’s school are listed and approved with ODHS. The worker will send a Child Care Connection Form to the Direct Pay Unit (DPU) to inform them of the correct percentages. In this scenario, 100% of Maya’s care is provided by the afterschool child care program, and 100% of Edgar’s care is provided by Martina. As Edgar is 3 and will be cared for full-time, the primary provider should be Martina since she provides most of the care for Joelle’s family. When a provider is denied in the listing process A provider who is denied (list status ‘D’) by CCLD due to a records or background check, or failure to correct a health & safety problem, will not be paid. The family is notified by letter that their provider does not meet listing requirements if the top portion Branch Use Only on the listing form was completed by the worker. They are also informed that they will need to find a new child care provider. In order to receive ERDC child care assistance, the family has the following options: • Find a provider who is already listed and approved with DELC • Find a provider who may meet the requirements, who is willing to be listed
Please note that payment will not be made if the new provider is not approved. Payment will only begin from the date of their approval in the listing process and forward; no back-payment will be made to the provider. • Continue to use the ineligible provider for a period of time. This only applies to providers who were previously in approved status while caring for the eligible child, and were subsequently denied or failed. Unless the child appears to be in imminent danger, the family may choose to have the provider continue care for the child until the end of the period covered by the current billing form. This is a difficult situation for most families, and they may need help deciding what to do next. Refer families to 211info, who can help by asking what qualities the family wants to look for in a provider and helping the family to find a new provider. Families may contact 211 by phone at 2-1-1, or visit www.211info.org.
If the family would like to continue to use the denied or failed provider, ERDC payments cannot continue to be issued. The provider may contact the CCLD Customer Service at 1-800-556-6616 or email ccld. customerservice@delc.oregon.gov.
ERDC payments will not be issued to the provider for the period of time they were not in approved status. The parent will be responsible for any charges issued by the child care provider for this duration of time. Adding or removing a person from an ERDC case When someone joins or leaves an ERDC filing group, the change would typically take effect the first of the month following the month in which the change is reported. However, there are situations where earlier action may be required to meet the family’s child care needs, and other situations where action should be delayed to allow for