340:50-10-5 Replacement of lost, stolen, or destroyed Electronic Benefit Transfer (EBT) cards

When the client or authorized representative requests replacement of a lost, stolen, or destroyed Access Oklahoma electronic benefit transfer (EBT) card, staff advises the person to phone the EBT contractor at 1-888-328-6551 or to go online at www.connectebt.com/ to cancel the current card and request a replacement. (1) Local EBT specialists cannot issue initial or replacement EBT cards containing Supplemental Nutrition Assistance Program (SNAP) food benefits. (2) The worker requests the Oklahoma Department of Human Services (DHS) Financial Services Electronic Payment Services (EPS) Unit assistance in issuing a replacement card, when: (A) SNAP expedited services are approved for the month the replacement is requested; (B) an EBT card was previously issued, but the applicant never received benefits or has not received SNAP food benefits for at least 24 months; (C) an EBT card containing SNAP food benefits is returned to the county office because it is demagnetized or in an unusable condition; (D) the EBT card contains food and child care benefits in application or open status; or (E) the county director approves requesting EPS assistance because of special circumstances, such as when a homeless person uses the county office as a mailing address, when a treatment center client leaves the treatment center, or other limited circumstances. (3) The EBT contractor mails replacement EBT cards by the next business day after the client requests a replacement card. Replacement cards take seven- to 10-calendar days to receive. EPS staff remotely print EBT cards to the local county office's embosser the date they receive replacement requests.