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TANF TANF TANF TANF TANF TANF

SNAP SNAP SNAP SNAP SNAP SNAP

B-230.5 Division of Welfare and Supportive Services ISSUING BENEFITS Eligibility and Payments Manual EBT Card Issuance by Mail 20 Jan 01 MTL 01/20 the last five (5) days. If a new card is requested, the previous card will automatically be canceled (statused), making it unusable. If the recipient subsequently receives the canceled card in the mail and attempts to use it, the transaction will be refused. Example: On Monday, the case manager requests a mailed EBT card. On Wednesday, the recipient calls and reports they have not received the card and another card is requested. When the contractor mails the card requested on Wednesday, the original card is canceled (statused). On Thursday, the recipient receives the original card and goes to the grocery store where their transaction is refused. Unfortunately, the recipient must now wait for the card requested on Wednesday to arrive before they can access their benefits. 230.6 Who Receives an EBT Card One EBT card is provided for each TANF case. For TANF households, the card may be issued to: • the applicant; • the relative caregiver for Child-Only cases (i.e., an ineligible parent(s) or a relative caregiver); • another adult household member included in the assistance unit; • the designated Authorized Representative; or • a protective payee when it’s determined EBT benefits have been used in restricted areas at a POS/ATM. The head-of-household may select the protective payee to receive the benefits. See manual section B-300 for instructions on when an individual cannot be a protective payee. One EBT card is provided for the head of household in each SNAP case. The card may be issued to:  the head of household;  the head of household’s spouse, as long as the spouse is a member of the SNAP household; or  an authorized representative appointed by the head of household. Social Services Managers and Family Services Supervisors may authorize card issuance to individuals not listed above when a hardship exists and an exception is necessary to ensure the household has access to benefits. Example: The head of household has been in an auto accident and is unable to appoint an Authorized Representative. A relative is caring for the children but needs access to the household’s benefits to provide for the children.