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Division of Welfare and Supportive Services B-230.3.1 Eligibility and Payments Manual ISSUING BENEFITS 20 Jan 01 MTL 01/20 EBT Card TANF Restricted Use (someone they may select) will be established to receive the cash benefits on their behalf to ensure the family’s basic ongoing needs are met. When restrictive usage is determined a second time, and considering adverse action, the District Office is responsible for ensuring a “Protective Payee” (that the recipient may choose) meets the requirements to receive the benefit amount for the assistance unit. If a protective payee is initiated and the case is later closed or terminated, and the household reapplies for TANF cash, the assignment of a protective payee is still required to receive the TANF cash benefit through EBT. 230.4 Over-the-Counter (OTC) Card Issuance EBT card issuance staff will issue a card in the district office by:  Ensuring, the applicant or their A/R has signed and understands Card Issuance Authorization Form 2321-EGB; ● Swiping the EBT card through a Card Reader device. This action allows the system to “read” the card number and enter it into the EBT system; ● Entering the Individual Case Identification (ICI) Number in the EBT Administration Terminal; ● Allowing the applicant to select a four (4) digit PIN of their choosing. ● Verifying applicants have received their EBT Instruction Documents; and ● Ensuring all of the household’s questions regarding the use of their EBT card are answered, and they are ready to access their benefits. 230.5 EBT Card Issuance by Mail EBT cards may be mailed directly from the EBT contractor if the applicant or the caseworker indicates visiting the local office is a hardship. This includes, but is not limited to applicants who: ● are elderly; ● are ill or disabled; ● live in extremely rural areas; or ● have no reasonable means of transportation. When a card is mailed it will be sent in a cardholder with instructions for selecting a PIN by telephone and includes training materials describing how the recipient can access benefits. Do not order an EBT card if a card has already been mailed to the correct address within