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Division of Welfare and Supportive Services B-293 Eligibility and Payments Manual ISSUING BENEFITS 20 Jan 01 MTL 01/20 EBT Training And Recipient Responsibilities 293 EBT TRAINING AND RECIPIENT RESPONSIBILITIES During the application interview, the case manager will provide the applicant with EBT training materials and review the following with them: ● using their EBT card; ● finding retailers that accept the EBT card by looking for the QUEST logo; ● finding their benefit balance by checking their last receipt; ● securing their card and protecting their secret PIN; and ● reporting lost/stolen cards by calling the numbers provided in the training material. The recipient is advised NOT TO: ● write the PIN on the card; ● keep the PIN with the card; ● tell anyone their secret PIN, unless they want to give access to all of their benefits to another person, such as an authorized representative; ● bend or fold the card; ● scratch or write on the black strip on the back of the card; ● wash the card or get it wet; ● leave the card near magnets, TVs, stereos, VCRs or microwaves; or ● leave the card in the sun or other hot place, like the dashboard of a car. EBT card issuance staff verifies the head of household has received the EBT training materials and understands their rights and responsibilities as part of the card issuance process by ensuring they have signed Card Issuance Form 2321-EGB.

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Official source

TANF TANF TANF TANF TANF TANF

SNAP SNAP SNAP SNAP SNAP SNAP

Division of Welfare and Supportive Services B-293 Eligibility and Payments Manual ISSUING BENEFITS 20 Jan 01 MTL 01/20 EBT Training And Recipient Responsibilities 293 EBT TRAINING AND RECIPIENT RESPONSIBILITIES During the application interview, the case manager will provide the applicant with EBT training materials and review the following with them: ● using their EBT card; ● finding retailers that accept the EBT card by looking for the QUEST logo; ● finding their benefit balance by checking their last receipt; ● securing their card and protecting their secret PIN; and ● reporting lost/stolen cards by calling the numbers provided in the training material. The recipient is advised NOT TO: ● write the PIN on the card; ● keep the PIN with the card; ● tell anyone their secret PIN, unless they want to give access to all of their benefits to another person, such as an authorized representative; ● bend or fold the card; ● scratch or write on the black strip on the back of the card; ● wash the card or get it wet; ● leave the card near magnets, TVs, stereos, VCRs or microwaves; or ● leave the card in the sun or other hot place, like the dashboard of a car. EBT card issuance staff verifies the head of household has received the EBT training materials and understands their rights and responsibilities as part of the card issuance process by ensuring they have signed Card Issuance Form 2321-EGB.