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B-291 Division of Welfare and Supportive Services ISSUING BENEFITS Eligibility and Payments Manual Destroyed Food 21 Oct 01 MTL 03/21 ● the household failed to report the loss within 10 days of the disaster, or ● the household was issued benefits using FNS-approved disaster issuance procedures during the same month as the replacement request.

If the reissuance is authorized the following action is taken:

1. The household must complete the Affidavit of Claimant, Form 2305-EFD;

2. The disaster is verified through a collateral contact, such as the fire department, Red Cross or a home visit. The loss must be reported within 10 days of the date of the disaster.

3. Reissue the benefits, not to exceed a one-month allotment.

Note: There is no limit to replacements of destroyed food. 292 USING THE EBT CARD The EBT card may be used at any location displaying the QUEST logo, including grocery stores and ATM machines. Left side is Information TANF Benifit, Risd e is i fnorma tion on SN AP

The SNAP benefit may only be used to pay for food through a point-of-sale (POS) device located at the cash register. Once groceries are totaled, the recipient will choose the EBT option, swipe the card and enter their PIN. The system verifies the account has sufficient funds to cover the purchase and authorizes transfer of the funds from the account to the retailer. A receipt will be provided after each transaction and will indicate the amount debited and the remaining balance in the EBT account.

A paper voucher system may be used to purchase food if the EBT system is offline, or the SNAP authorized retailer does not have a POS device (i.e., small grocery outlets, farmer’s markets, group homes). Retailers are provided with specific instructions for the voucher system, and may call the EBT Retail Service Center if they have additional questions.