Page 3

TANF TANF TANF TANF TANF TANF SNAP SNAP SNAP SNAP SNAP SNAP

B-1430 Division of Welfare and Supportive Services NONDISCRIMINATION/Interpretive Services Eligibility and Payments Manual RACIAL AND ETHNIC DATA COLLECTION 20 Apr 01 MTL 02/20 1430 RACIAL AND ETHNIC DATA COLLECTION The Division obtains racial and ethnic information about all customers. The ethnic categories include Hispanic or non-Hispanic. The racial categories are: American Indian or Alaskan Native, Black or African American, Asian, Native Hawaiian or Other Pacific Islander and White. Customers are asked to voluntarily identify their race and/or ethnicity on the, Application for Assistance. If this information is not voluntarily provided on the application form, the case manager will determine the category by observation and record it on each individual’s MEMB screen in the system. 1440 INTERPRETIVE SERVICES REQUESTS The Division provides interpretive services for both foreign and sign languages. If there is any reason to believe that a DWSS customer or companion of a DWSS customer requires any type of interpretive services, accommodations must be provided. Further, DWSS staff must advise a person who is deaf or hearing impaired that appropriate auxiliary aids and services to facilitate effective communication may be provided free of charge. While DWSS does not directly provide auxiliary aids, all DWSS employees are responsible to ensure that a referral is made to a Social Services Manager. The Social Services Manager will liaison with Central Office staff to ensure that appropriate service has been provided, including initiating any necessary referral(s) to sister agencies that provide auxiliary aids. 1440.1 Sign Language Interpreter Request To request a sign language interpreter for a scheduled appointment, the case manager must e-mail the request to Welfare – Interpretive Services under Welfare Groups in the Outlook address book at least two working days prior to the date of the interview/appointment. The request must include the type of interpretive services needed, the date and time of the interview/appointment, the name of the customer, the applicable program (TANF, SNAP, Medicaid), the office in which the interview/appointment will be held, estimated length of the interview/appointment, name of the employee who will be conducting the interview/appointment and the direct telephone number of the employee. The Eligibility and Payments unit clerk will contact the appropriate interpreter and confirm the appointment with the case manager. Once the request is received and processed, the case manager will receive a confirmation. If the case manager does not receive a confirmation within one working day, a second request should be sent that should be noted as “second request”.

Once the in-person interview has been conducted, the case manager must complete Section I of Form 2034-WG and have the interpreter complete Section II. Once Sections I and II are completed, both the case manager and the interpreter must acknowledge the information provided by signing the bottom of the form. A photocopy of this form must be given to the interpreter for submission with their invoice for payment AND the ORIGINAL mailed to Eligibility and Payments in Central Office to verify the services of the interpreter.