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Division of Welfare and Supportive Services B-1440.1 Eligibility and Payments Manual NONDISCRIMINATION/Interpretive Services 20 Apr 01 MTL 02/20 SIGN LANGUAGE INTERPRETER REQUEST If a confirmed interpreter does not show for the appointment, notify Welfare – Interpretive Services the same day via email. If the applicant cancels the appointment, notify the Eligibility and Payments unit clerk at (775) 684-0615 of the cancellation as soon as possible. 1440.1.1 Non-DWSS State Employees Providing Interpretive Services All non-DWSS State employees who provide in-person interpretive services must attest to their status as an employee of the State of Nevada. At each interview, the case manager must inquire if the non-DWSS State employee is currently an employee of the State of Nevada. Any interpreter providing in-person interpretive services for the first time must complete page 2 of Form 2034-WG verifying current State of Nevada employment status. Failure to complete and submit page 2 of Form 2034-WG will result in non- payment for the services provided. 1440.1.2 Family Members or Friends Providing Interpretive Services Customers may choose to utilize friends or family for their interpretive services, but the interpreter must be 18 years of age or older. Minors may not act as interpreters. 1440.2 Non-English Speaking Interpretive Requests A DWSS employee who is qualified and competent in the Spanish language may provide interpretive services as needed for Spanish speaking customers. This applies to both scheduled appointments, as well as those circumstances where immediate interpretive services are needed. 1440.2.1 CTS LanguageLink Option for Interpretive Services CTS LanguageLink Interpretive Services is a secondary option for Spanish interpretive services and is the primary resource for all other languages. CTS LanguageLink will assist in setting up conference calls for interviews conducted on the telephone.

To access CTS LanguageLink services, follow the procedures located at G:\WILLCALL\Interpretive Services\CTSLanguageLink Procedures.

Once the call is completed with CTS LanguageLink, all areas of Section I of Form 2034- WG must be completed and the employee/case manager must sign the form. Section II and page 2 do not need to be completed when CTS LanguageLink is used. Once the form is completed, it must be forwarded to the District Office designee the same business day the service is used.

Any employee/case manager of DWSS accessing the CTS LanguageLink services must complete the Confirmation of Interpretive Services form including the program for which the household is applying or receiving. Staff should become familiar with the procedures for CTS LanguageLink including the use of DWSS’s account number and the appropriate access code for each office and any associated units