Page 2

TANF TANF

Nondiscrimination/Interpretive Services TANF SNAP 1410 NONDISCRIMINATION POLICY The Division of Welfare and Supportive Services (DWSS) does not discriminate against any applicant or participant in any aspect of program administration. Benefits are extended to all eligible households without regard to age, race, color, any spectrum of sexuality or gender, handicap, religious creed, national origin, or political beliefs.

The Division must inform the public of this nondiscrimination policy and the applicable complaint procedures, and must provide access to nondiscrimination information within 10 days of a request. All Division district offices must post nondiscrimination and civil rights policy in lobby areas. Workers are also given publications to post in individual interviewing areas. SNAP Each Division district office and satellite office must display a nondiscrimination poster provided by the United States Department of Agriculture (USDA). TANF SNAP SNAP

Division of Welfare and Supportive Services B-1400 Eligibility and Payments Manual NONDISCRIMINATION/Interpretive Services 20 Apr 01 MTL 02/20 NONDISCRIMINATION POLICY 1420 DISCRIMINATION COMPLAINTS Explain the following procedures to customers who feel they have been discriminated against and want to file a claim.

Encourage the customer to complete Form 2174-EG. Once the complaint is received, submit it to the Social Services Manager (SSM) for investigation. Customers may submit the complaint directly to the appropriate federal office, any Division district office, Central Office or all of the above. Below is the contact information for the Federal Civil Rights Office for each program. TANF U.S. Office of Civil Rights (OCR) Dept. of Health & Human Services 90 7th Street, Suite 4-100 San Francisco, CA 94103

CRC (800) 368-1019 Fax: (202) 619-3818 TDD (800) 537-7697 Email: ocrmail@hhs.gov SNAP U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410

Fax: 202 690-7442

Email: program.intake@usda.gov TANF SNAP Customers must file their complaints in writing within 180 calendar days of the incident that caused the complaint.

In the event a complainant refuses to put the allegation in writing, the person to whom the allegation is made must put the elements of the complaint in writing. Note: The complaint may be made anonymously.