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TANF TANF TANF TANF TANF TANF TANF TANF SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP Do not use customer statement for citizenship, identity, qualified non-citizen status, out of state benefits, out of state ABAWD months, dependent care, child support or medical expenses, disability, proof of pregnancy and expected date of delivery, age if under 19 (for TANF), school attendance for children ages 7 through 11 and all minor parents, SSN (when there is a discrepancy), or any information which is questionable. The case manager may need to combine verification with other corroborating verification or documentation, such as signed application or a positive or negative allegation of income, resources, household composition, combined with other secondary verification(s). 215 EVALUATING VERIFICATION (TOC) As the case manager obtains verification, they must evaluate the evidence to ensure it: 1. Meets the verification requirements for the program element. 2. Does not conflict with other evidence, or that the conflicts are resolved and documented. 3. Proves (either by itself or in combination with other evidence) the facts being verified. 4. Pertains to the case member(s) or other individual(s) to whom it is supposed to apply. 5. Establishes the program element for the appropriate benefit and corresponding budget month. 220 QUESTIONABLE INFORMATION (TOC) Questionable information is defined as unclear or inconsistent information on the application, or contradictions with the previous application, redetermination, recertification or statements made by the household, authorized representative, or with other information received by the agency. Consider the household’s statements on the application or during the interview questionable if they: • Are contradictory Example: Household states they have had no income for several months, but the application shows $150.00 cash on hand. • Do not agree with information in the existing case records Example: Household states they have no resources. An earlier application was denied because bank accounts and property were over the resource limits. • Do not adequately explain the household’s circumstances. Example: Household states they have not paid rent or utilities for several months, but they have not been evicted or had utilities cut off; or they have a car payment of $350 per month which has not been paid for months and the car has not been repossessed. When questionable information from another source contradicts statements made by the household, the case manager must document why the information is questionable. The household must be provided an opportunity to clarify the matter. VERIFICATION AND DOCUMENTATION Other Verification – Customer Statement/Self Declaration Division of Social Services Eligibility and Payments Manual 10 July 26 MTL 12/26 A-210.4