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TANF TANF TANF TANF TANF TANF TANF TANF SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP If the case manager is unable to obtain the verification to process eligibility, the information must be requested from the household. The case manager must complete and provide the household Form 2429, Request for Information giving the household at least 10 calendar days to provide the needed verification. When a household or individual is attempting but is unable to provide the information by the date specified in writing, extend the due date to allow time for the additional information. Document the case record with the extended due date and reason. 210.2 Secondary Source – Collateral Contacts (TOC) These contacts are made by telephone to landlords, employers, utility companies, Social Security Administration, etc., to verify information necessary to make an eligibility determination. Try to make these types of telephone calls when the household is present, if possible, although it is not necessary for them to be present. The case manager must document the results of the collateral contact in the case record. The entry must include (not all inclusive) who was contacted (including the person’s title and company name, if applicable), the telephone number of that person, the date the contact was made, and all the information the case manager obtained and used to make an eligibility decision. The case manager cannot require the household or authorized representative to submit additional verification when they have provided adequate sources of verification, UNLESS the verification provided is inaccurate, incomplete or inconsistent. 210.3 Visually Viewed (TOC) Any document that cannot be copied or is viewed outside the office environment must be recorded. Documentation requirements must include all pertinent information including: • Name(s) • Document type(s) • Date(s) • Document/Certificate and/or registration number (if applicable) • Dollar amount(s) (if applicable) • Date the information was viewed • The case manager’s signature and title 210.4 Other Verification – Customer Statement/Self Declaration (TOC) Unless unallowed by current policy, this type of verification may be used when all attempts at primary or collateral contacts have been exhausted or there is undue hardship to the household if they are required to pursue obtaining certain verifications. Acceptance of this type of verification must be fully justified. Document the reason why you are accepting a customer statement. A customer statement may be used as proof of income when the individual does odd jobs from various sources and cannot obtain verification, or if the third party who is required to complete a form or statement on behalf of the household refuses to do so (this is known as third party non-coop). A-210.1.2 VERIFICATION AND DOCUMENTATION Division of Social Services Eligibility and Payments Manual 10 July 26 MTL 12/26 Verification Obtained Directly from the Household