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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual that becomes known to the agency as having circumstances with potential qualifying expenses that may be deducted from their gross income may be considered for Crisis Intervention.

The Division may be made aware of applicants who may qualify for the Crisis Intervention Component by the applicant, a utility vendor, another agency, or any other interested party (e.g., landlord, Authorized Representative, etc.). The request may be verbal or in writing. An applicant who requests Crisis Intervention assistance will have their case processed in date order as with any other pending application unless they qualify for Fast Track and Crisis Intervention assistance simultaneously. Requests for and any subsequent approvals of Crisis Intervention assistance must be substantiated with the applicable verification(s) in the case record. (Refer to Manual Section 206 Processing Time Frames) B. Income Limit The household must have an annual income exceeding the current income limit percentage of the federal poverty level, as determined by the DWSS. The applicant must present “qualifying expenses” that reduce the annual countable income at or below the eligibility threshold income limit. The reduced eligibility income amount will be entered as FAC income. Eligibility is based on the income of the entire household. The household’s income must be documented during the application process. See Appendix A for Income Limits. C. Qualifying Expenses Qualifying expenses include: I. Unreimbursed medical expenses for medical emergencies or long-term, chronic medical conditions (to include expenses paid by a credit card as long as the expense is only allowed once); or II. Unreimbursed compulsory and necessary home repairs; or III. Unreimbursed automobile repairs only if transportation is needed for ongoing medical care, the repairs are critical to the operation of the vehicle, and it is the only registered vehicle in the household. Regular maintenance is excluded, e.g. tire purchases, oil changes, etc.; or IV. Unreimbursed mileage to medical treatment over 100 miles roundtrip. The qualifying expense must be supported by valid and verifiable documentation and must create a financial hardship for a period of three (3) months or more. All documentation must be included in the case file. Physician statements are required to support medical related expenses.

MTL 01/24 June 25, 2024 - 6 - Section 1100 – Emergency Assistance