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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual 1. Household data, e.g., name, social security number, address, phone, etc.; 2. Date of any application that may be pending; 3. Energy vendor identification including account number(s); 4. Initial screening requirements; 5. Identification of emergent need; 6. Energy vendor contacts; 7. Documentation required (page 2 of Form 2873); 8. Computation of 15% loss or reduction of income; 9. Promise to Pay notation if household meets criteria, and

IV. If applicable, issues the Fast Track Requirement letter to the applicant. If a household member is not in the office to receive the letter the case manager must contact the household to inform them of the documentation/verification that is required to make a case decision. V. Complete the appropriate field on the ‘Characteristics Details’ screen in the EAP computer system: 1. If the household did not have utility energy services and the Division assisted with restoring the utility services, then select the vendor(s) energy type in the Home Energy Services Restored field(s); or 2. If the Division helped prevent the household’s services from being disconnected/shut off, select the Crisis reason in the Crisis Prevention field(s); or 3. Select the Fast Track checkbox, Fast Track Status, Fast Track Determination, Fast Track Denial Reason as appropriate. 1104 CRISIS INTERVENTION COMPONENT The Crisis Intervention Component assists households experiencing a special circumstance or crisis and whose gross annual income exceeds the current income limit percentage of poverty except for allowable qualifying expenses that reduce the annual income to the current income limit percentage. A. Qualifying Circumstances The applicant must have income exceeding the current income limit percentage of the federal poverty level and qualifying expenses, when taken into consideration, would place the household’s income at or below the current income limit percentage of the federal poverty level. EAP is not required to screen each applicant for Crisis Intervention; however, any case MTL 01/24 June 25, 2024 - 5 - Section 1100 – Emergency Assistance