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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual D. Case Processing

I. The staff member who is processing a Crisis Intervention case will adhere to the following process: 1. Application/request for Crisis Intervention assistance received; and, 2. Worker reviews the case for qualifying criteria and refers the case record to the EAP Program Manager/Supervisor. II. The Crisis Intervention Eligibility Determination Worksheet, Form 2807-EL, must be completed and retained in the case file. The form guides the case manager to collect the following data/verification(s) to determine eligibility: 1. Annual gross income; 2. Total qualifying expenses; 3. Adjusted annual gross income (gross income, less qualifying expenses); and, 4. Compare the adjusted annual gross income to the current income limit percentage of poverty. If the adjusted annual gross income of the household is at or below the current income limit percentage of the federal poverty level, the household is eligible for Crisis Intervention. If the household is eligible the case manager must check the ‘Crisis Intervention’ box in the EAP system’s ‘Characteristics Details’ screen in the EAP system. If the household is not at or below the current income limit percentage of the federal poverty level, the case would be denied for excess income. Narrate the case decision in the EAP system. 1105 ARREARAGE PAYMENT COMPONENT The Arrearage Payment Component (AP) eliminates the past due debt an applicant owes to their Nevada heating and/or electric vendor(s) at their current address, excluding deposits, reconnection fees, and penalties assessed by the utility for improper or fraudulent activities related to obtaining or using energy. AP is a once in every five years benefit. Arrears accumulated in a state other than Nevada will not be considered when determining the arrears benefit amount. A. Request for Arrearage Payment Component Services

I. Current Request for AP Services The applicant may request AP assistance on an EAP application, Form 2824-EL, 2824- EL/VI, or 2824-ELS, or, the request may be in writing. Document all activity in the EAP system. A request for AP assistance cannot be made without the applicant applying for or receiving a FAC benefit. If the applicant applies after receiving a FAC benefit the case manager will re-verify eligibility. MTL 01/24 June 25, 2024 - 7 - Section 1100 – Emergency Assistance