Page 82

Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual 1100 SPECIALIZED ASSISTANCE PROGRAM COMPONENTS

The EAP has three specialized assistance components. They are: I. Fast Track, II. Crisis Intervention (CI); and III. Arrearage Payment (AP) 1101 REQUESTS FOR SPECIALIZED ASSISTANCE Requests for specialized assistance can be made by: I. the household; or II. the utility on behalf of the household; or III. another interested party (i.e., landlord, Authorized Representative, etc.). When a utility company notifies the agency that a client household is in need of specialized assistance or EAP staff become aware a household may be eligible for specialized assistance, EAP staff will evaluate the information received and/or contact the household and offer Fast Track, Crisis Intervention or Arrearage Payment services. The request may be taken in person or over the phone. 1102 SPECIALIZED ASSISTANCE REQUIREMENTS I. All specialized components are available year round; II. All household members’ total countable gross income is considered in determining eligibility for the specialized components; III. There is no resource/assets test; IV. An applicant determined eligible under the Fast Track or Crisis Intervention components would receive a benefit based on the fixed annual credit (FAC) calculation. V. An AP-eligible household will have their arrearage debt paid in full. VI. To receive a specialized assistance component, an applying applicant must meet other EAP criteria such as, but not limited to, citizenship, residency, etc., unless otherwise specifically addressed below. Income consideration, budgeting, and payments will all be made in accordance with income guidelines in manual section 700 and budgeting guidelines in manual section 800. VII. An applicant applying for Fast Track, Crisis Intervention or Arrearage Payment assistance must provide required documentation for eligibility. VIII. An EAP application (including the Rights and Obligation form), and all other necessary forms applicable to the household’s situation are required; and IX. The Fast Track Evaluation, Form 2873-EL, and/or Crisis Intervention Worksheet, Form 2807-EL, must be completed by the worker and retained in the case file. MTL 01/24 June 25, 2024 - 1 - Section 1100 – Emergency Assistance