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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual 1103 FAST TRACK COMPONENT
The Fast Track Component provides expedited services to eligible households whose energy source is in danger of being interrupted. A case decision must be made by the end of the second business day after receipt of a request for Fast Track (within 48 hours). If the energy crisis causes the household to be in a life-threatening situation, the case decision must be made by the end of the next business day after receipt of a request for Fast Track (within 18 hours). When a Fast Track request is received by the EAP office a case manager must review the case file and the EAP computer system to verify that the household did not receive Fast Track assistance in the prior program year. Fast track services cannot be provided in consecutive years unless extenuating circumstances exist. If extenuating circumstances exist and are approved by the EAP Program Manager/Supervisor, Fast Track services may be approved within a 12-month period as long as it’s not in the same program year.
Example: In 12/19 an eligible household received Fast Track services. Then in 08/20 they have an approved extenuating circumstance which allows for the household to be eligible prior to their 12-month period. Because 8/20 is a new program year, the application can be reviewed under the Fast Track guidelines. A. Qualifying Circumstances If a household meets the following criteria, evaluate for Fast Track: I. The household received a 48 hour disconnect notice from their heating or electric
service provider, or II. has been disconnected, or III. has less than 10% of heating fuel in their tank, or IV. needs a deposit to establish service; or V. has an energy crisis that causes a life threatening situation; and VI. the household paid at least $25 on their utility bill(s) during the sixty (60) day prior to the emergency; and VII. has requested a payment plan and been denied; or VIII. has established a payment plan but cannot meet the terms of the agreement. B. Income Limit
The household’s annual income must not exceed the current income limit percentage of the federal poverty level, as determined by the DWSS. Eligibility is based on the income of the entire household. The household’s income must be documented during the application process. See Appendix A for income limits by household size. MTL 01/24 June 25, 2024 - 2 - Section 1100 – Emergency Assistance