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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual 1010 DISCRIMINATION COMPLAINTS

Clients who believe they have been discriminated against and want to file a claim are given the Discrimination Complaint Form, Form 2174-EG, to complete. This form is on the Division of Welfare and Supportive Services “I” drive. The client completes the form. Staff sign and date the form as received in the EAP office. The Program Manager dates when the form is received and completes an investigation of the complaint. When the investigation is complete, the Program Manager forwards their findings with all the related back up to the Civil Rights Coordinator in Central Office via the Chief, Employment and Support Services. Clients may also submit the complaint directly to the appropriate federal office, an EAP office, Central Office or all of the above. Below is the contact information for the federal Civil Rights Office:

Office for Civil Rights U.S. Department of Health and Human Services 90 7th Street, 4-500 San Francisco, CA 94103 Phone: (415) 437-8181

Clients must file their complaints in writing within 180 calendar days of the incident causing the complaint. In the event the complainant refuses to put the allegation in writing, the person to whom the allegation is made must put the elements of the complaint in writing. The complaint may be made anonymously.

See Administrative Manual Chapter 500 for more information on nondiscrimination. MTL 01/24 June 25, 2024 - 10 - Section 1000 - Case Management