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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual

E. Utility Vendor Notification of Eligible Household

The utility vendor is apprised of the eligible household’s benefit via the batch process in the EAP system. Once the household is determined eligible, the system places the name, address, social security number, account name and number, and the benefit amount on a vendor payment register. The register is mailed or electronically transferred to the appropriate utility vendor who then credits the eligible household’s account. 904 INELIGIBLE HOUSEHOLDS Benefits are denied immediately when ineligibility is established by: I. The household being over income; II. The applicant/representative failing to provide information essential to determine eligibility within the requested time period; or III. The applicant requests withdrawal of their application in writing. A Notice of Decision must be mailed to a household determined ineligible for assistance. The notice must include: 1. the reason for ineligibility; and, 2. how to request a case review or hearing if the household disagrees with the decision, and the time frame they have for requesting a hearing. If a household is denied for excess income and indicates qualifying out of pocket expenses (unreimbursed medical expenses, unreimbursed compulsory and necessary home repairs, unreimbursed automobile repairs if the transportation is needed for ongoing medical care, and unreimbursed mileage to treatment over 100 miles), a Crisis Intervention letter is sent to the household. Refer to MS 1100 for further information regarding the Crisis Intervention component. A. Denial Reasons for a FAC Benefit I. Auto Denials (system automatically generates): 1. Over Income 2. Failure to provide all information as requested 3. Not a Valid Citizen 4. Household in Subsidized Housing UIR (Utilities Included in Rent) unless they have an energy burden. 5. Lack of Funds

MTL 01/24 June 25, 2024 - 4 - Section 900 – Case Disposition