Page 70

Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual

II. Manual Denials (worker must select from Demographic Characteristics screen):

1. Deceased (death of head of household) 2. Failure to Respond (RFI not received) 3. Invalid SSN 4. Lost Contact (Address Unknown) 5. Moved and Not Notified (Address is known, but client didn’t report the change) 6. Moved out of State 7. Other 8. Too Early To Apply; 9. Willful Concealment of Information III. For households that have already received a benefit in the current program year and submit another application, the clerical worker will select the recipient from the Recipient Search screen in the EAP system and click the Duplicate Notice button on the screen. A Duplicate Assistance Notice panel will be displayed and the worker manually populates the “Reason for Ineligible” and “Will Not Be Eligible to Apply Again Until” fields. Alternatively, the Notice may be created through the Forms/Notices screen selecting the Duplicate Assistance Notice. B. Denial Reasons for Arrearage Payment Component (AP) I. Auto Denials (system generated) 1. The client/household did not meet the arrearage burden (pay the minimum amount required toward the arrearage during the twelve (12) months in which the arrearage occurred). II. Manual Denials (worker must select from Energy Provider Details screen): 1. Already received arrearage assistance; 2. Income exceeds maximum; 3. No members of household are elderly, disabled or a child under the age of six (6). Do no select this reason unless Arrearages are restricted to the targeted population for program year;

4. Non response to Request for Information; or 5. Too early to apply. Note: An arrearage payment cannot be made if the household is ineligible for a FAC benefit in the current program year. MTL 01/24 June 25, 2024 - 5 - Section 900 – Case Disposition