Page 68

Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual

In the event the applicant household applied for arrearage assistance, the Notice of Decision must also:

a) outline the amount of the arrearage assistance being provided; and, b) identify the utility vendor(s) to whom the arrearage payment is being made and what amount each vendor will receive on behalf of the household. A. Make Your Benefit Last All Year Letter When a household is approved for benefits, the case manager will complete and attach the ‘Make Your Benefit Last All Year’ letter to the Notice of Decision. This letter details how much the benefit covers on a monthly basis to extend the benefit over a twelve (12) month period as long as the client pays the difference each month. B. Vendor Payments If EAP is crediting a household’s utility vendor account, the Notice of Decision must include the following: I. vendor/utility name; II. name on account; III. account number; and, IV. payment type (single vendor or two vendors). C. Direct Payment If the EAP is mailing a check directly to the eligible household, the Notice of Decision must include the following: I. the amount of assistance; II. the “on or before” date the check will be paid; III. that assistance is paid in one (1) payment; and, IV. to whom the check will be made payable.

D. Exchange of Information between the Division of Welfare and Supportive Services and the Housing Division The EAP will exchange information with the Housing Division Weatherization Assistance Program (WAP) via telephone, in written form, or the computer generated system interface. Each month the Division of Welfare and Supportive Services EAP system electronically transfers to the Housing Division’s Weatherization Assistance Program all files, containing the eligible household’s name, address, phone number, energy vendor and account number, energy consumption, energy dollar usage and FAC benefit. The purpose of the referral is to identify high-energy users potentially in need of weatherization assistance. WAP, in turn, may contact the household and offer them the opportunity to apply for energy conservation measure benefits. MTL 01/24 June 25, 2024 - 3 - Section 900 – Case Disposition