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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual

IV. Provide a copy of the applicant’s most recent heating/cooling bills and; V. When the utility bill is not in the applicant’s name, proof of identity for the individual listed on the utility bill is required along with written authorization for the applicant to apply and; VI. Proof of ALL income for EVERY PERSON in the household for at least the last thirty (30) days. See MS 7005 for income types. VII. If the household expenses exceed the household income, proof of how the household is meeting their needs unless income loss occurred within the last 60 days. Applicants will receive a notice of decision once an eligibility determination has been made. E. Applications Causing Conflicts of Interest A conflict of interest exists when an applicant or household member is known to the case manager i.e., friend, relative, neighbor, etc. Case managers must not process applications when there is a conflict of interest, and must report conflicts of interest to their supervisor. The manager/supervisor will reassign the case and ensure the case file is kept in a secured location. 202 APPLICATIONS FOR PRIOR YEAR RECIPIENTS Prior year recipients are mailed a reminder to reapply for assistance about 30 days prior to the date they are eligible to receive a current program year benefit. The Division will accept and process applications if they are received in the same month as the previous year’s certified application month when the following conditions exist:

I. The household has not received a benefit in the current program year.

II. The Division certified their prior year application more than 30 days after the date of application; and,

III. The delay was in some part attributable to the Division’s inability to act timely. The notice provides information on the various ways to obtain an application and where application assistance is available in their geographical area. The reminder notice for elderly or disabled recipients includes a simplified re-determination application.

If a notice or application is mailed to the household’s last known address and returned by the post office, the agency takes no further action. It is the household’s responsibility to advise the agency of an address change. 203 REINSTATED CASES

Cases denied incorrectly may be reinstated to a pending or approved status. Supervisors have the discretion to reinstate cases correctly denied if extenuating circumstances exist. MTL 01/24 June 25, 2024 - 2 - Section 200 – Application Processing