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DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual The Notice of Action must advise the household the reason for the case record change, benefit increase/decrease amount and the effective date of such action. If a corrected notice is sent, a new advance notification period is created. Action to deny or terminate benefits based on the original notice no longer applies. 531.1 Certificate A new Certificate must be sent for all Certificate cases. The original Certificate must be signed and dated by the case manager or program staff and kept in the eligibility case file and copies provided to: • The applicant; and • The provider; and • The DWSS case manager for all TANF and SNAP cases via NEON@dwss.nv.gov. 532 Adverse Actions An adverse action is any action that negatively impacts a case after approval of benefits. All adverse actions require a notice of action to be mailed to the household. Examples of possible adverse actions are (not all inclusive): • The only eligible child permanently leaves the household • Household reports income over 85% of SMI • Household moves out of state • An IPV is imposed against the household • Household fails to provide requested verification (Refer to MS 524) • Change in household composition • The household requests a reduction or termination • The parent/caretaker is deceased and there is no other required adult member in the household • The household’s address is unknown, and mail has been returned by the post office; or information verifies the household is no longer at the address last provided and a new address is not known. The case manager must attempt to contact the customer by phone or email prior to termination of the case. Most adverse actions require that the household receive written notice 10 calendar days before the change is effective. Customers may continue to use child care during the 10-day advance notification period. The day after the notice is sent is the first day of the 10-day period for cases requiring advance notice. Example: The case manager imposes an IPV on 1/8 that decreases a customer’s subsidy from 95% to 80%. A Notice of Action is sent the same day. The effective date of the subsidy decrease would be 1/19. 532.1 10-Day Advance Notification Not Required The following adverse actions do not require 10-day advance notification: • The only eligible child permanently leaves the household • Household moves out of state 500-Ongoing Case Management [9] MTL 01/24 July 1, 2024