Page 138

______________________________________________________________________ 797 DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual Note: The household’s statement is acceptable verification if no other information is available. Restored benefits should not be denied solely because a third party refuses to provide verification. Upon request, Child Care staff may assist the household in obtaining the needed verification. Hearing Timeline Responsibility Action Time Frame Customer Submit hearing request for negative action 90 calendar days from date of date on the NOA Customer Submit hearing for an overpayment 90 calendar days from date on the Notification of Debt Customer Submit request for continued benefits 14 days from effective date of proposed negative action Child Care Submit hearing request to AAU 10 calendar days from date of receipt of hearing request Child Care Schedule pre-hearing conference 10 days from receipt of hearing request Child Care Date of pre-hearing conference must be held no later than 30 days from receipt of the hearing request Child Care Agency or customer withdrawal Within 3 days of action, prepare and send a pre-conference report to AAU Customer Abandoned hearing With 10 days of the date of the abandoned decision notification, provide good cause substantiation to AAU AAU Schedule Hearing Provide at least 10 calendar days advance notice of when & where hearing will be held AAU Hearing Decision Within 90 calendar days from receipt of hearing request provide a written decision to the customer and Child Care staff Customer Hearing to district court Within 90 days from the date of hearing decision Child Care Restore or increase benefits No additional information required – Within 10 calendar days from date of hearing decision Additional information required – RFI to be sent Within 10 calendar days from date of hearing decision; allow at least 10 days for customer to provide All required information provided Within 10 calendar days from date of receipt of information Not all required information proved Within 10 calendar days from date of receipt of information; update only those months information provided 700- Program Violations, Overpayments, Hearings [20] MTL 01/24 July 1, 2024