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______________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual criminal prosecutions, is protected from release. Information so protected which the customer will not otherwise have an opportunity to challenge shall not be introduced at the hearing. Child Care staff shall have the right, without undue interference, to question the customer and/or A/R or any witnesses who present testimony. 795 Hearing Decision The Hearing Officer will render a written decision after a hearing has been held, unless the dispute is otherwise resolved. The decision will be based on evidence and testimony presented at the hearing, as well as applicable law/policy. Within 90 calendar days after the request for a hearing has been filed the Hearings Officer must notify the household and appropriate Child Care staff of the hearing decision. If the hearing supports the original Agency action, the previously contested action must be taken and the household is required to repay any EXCESS benefit received for the period of time during which the hearing was processed. Note: Child Care staff will forward a copy of the decision to the CCDP Chief. If necessary to restore or increase benefits, refer to manual section 555. 795.1 Customer’s Right to Appeal the Hearing Decision The customer or A/R may appeal the hearing decision to the appropriate district court in Nevada within 90 days from the date of the decision letter. 796 Restored and/or Increased Benefits If it is determined through the hearing process that the customer is entitled to restored and/or increased benefits the following procedures apply: NO ADDITIONAL INFORMATION OR VERIFICATION IS NEEDED Within 10 calendar days from the date the hearing results are date stamped received in the office, benefits for future months must be restored/increased and all benefits for the current and past months for which the household is eligible are to be supplemented. ADDITIONAL INFORMATION OR VERIFICATION IS NEEDED Within 10 calendar days from the date the hearing results are date stamped received in the office, the household must be provided a Request for Information which identifies information needed to determine eligibility. The household must be allowed 10 calendar days to provide the needed information. All needed information requested is received: ● Within 10 calendar days of the receipt of information, benefits for future months must be increased and/or benefits supplemented for the current and past months. Part, but not all, of the information requested is received: ● Within 10 calendar days from receipt of the information/verification, benefits must be increased or supplemented accordingly for only those months the information/verification is provided. 700- Program Violations, Overpayments, Hearings [19] MTL 01/24 July 1, 2024