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2026 - 2027 I PY27 NH Fuel Assistance Program (FAP) Procedures Manual 64 • Privacy and waiting accommodations for applicants • Compliance with state procedures

Community Outreach and Public Relations • Type of outreach completed, currently engaged in, and planned for future • Number of home visits done • Examples of advertising and publicity

Application and Vendor Payment Monitoring • Timeliness of intake certifying applications as eligible • Timeliness of certification with benefit or denial of applications • Review of denied applications, including over-income applications • Review of client eligibility • Fair Administrative Hearing Notice mailed out with Denial Letter • Examples of letters sent to applicants/clients

Vendor and Landlord Relations Monitoring • Signed vendor agreements and landlord verification forms • Timely and accurate payment procedures • Appropriate correspondence sent to vendors and landlords

Emergency Procedures Monitoring • Length of time from initial contact until crisis was alleviated • Types of action (e.g., referral, fast-track emergency application)

LIHEAP Fiscal Monitoring • Date of most recent fiscal manual • Frequency of review and/or updates • Allocation of administrative and/or indirect costs • Annual financial audit • Process used by CAA to monitor payments • Process used by CAA to ensure accuracy and timeliness of required reports • Spend down of funds – program, admin, and program support • Advance payments • Administrative process for paying invoices • Budgeting and reimbursement requests • Staff time

Coordination • Coordination with Weatherization Program