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“Helping People Living Better Lives”

| pg. 4 11. Q: What is the timeframe for my provider to be paid once I have applied for the child care program?

A: If your provider is currently enrolled as a child care subsidy provider they will be paid once you have been approved for the program and your authorizations have been created. The provider will need to submit claims that follow the authorization in order to be paid by the program. 12. Q: Can I use my current provider or do I need to find a new one? A: Providers must be enrolled with DHHS as a child care subsidy provider. If the provider is not currently enrolled but would like to become an eligible provider a referral can be made as outlined in Question #9. 13. Q: My provider stated they do not accept child care subsidy and they are not willing to enroll in the program. Do I have to find a new provider? A: If the provider is not willing to become a child care subsidy provider you will need to select a new provider if you choose to receive assistance from the child care subsidy program. 14. Do I have to use a provider who is licensed? A: No, the provider will need to be an enrolled child care subsidy provider. If you choose a family, friend, or neighbor as your provider that is not currently an enrolled provider you can request a referral and follow enrollment procedures as outlined in Question #9. 15. Q: Will child care subsidy fully fund my child care costs or will I be required to pay a portion of the fees? A: If a household’s gross income limit exceeds 100% of the FPL they will be required to pay a family fee that totals 7% of their gross income. The family fee is paid directly to the child care provider as an upfront cost before the provider can request payment from child care subsidy. The enrolled provider is not allowed to charge the household the difference between subsidy rates and their private pay rates. If you are required to pay a family fee the information will be listed in the child care authorization you will receive via mail. If you have a change in income that may decrease your family fee please report this updated wage information to ACCESSNebraska by calling 1-800- 383-4278, Omaha: 402-595-1258, Lincoln: 402-323-3900, or by submitting a change report online at www.ACCESSNebraska.ne.gov. 16. Q: I submitted my review application in August for my September review and it was denied for being over income. Will my case be reopened after August 28, 2021? A: DHHS will review all child care subsidy applications that are denied for being over income for a review application for September after the August 28, 2021 start date. DHHS will reopen and process any cases that were within the new income guidelines for reviews due after August 28, 2021.