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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services
Case Management Referral Process 415-10-15-10 (Revised 10/02 ML #2812) View Archives
Case management services will not be purchased for any individual or household unless referred by a county social service board LIHEAP representative on SFN 98, "Case Management Inter-Agency Referral Form."
Individuals or households that are referred for case management services by LIHEAP, and later become eligible in the other program, should not be re-referred.
The case manager shall contact all individuals referred, usually within 10 days, to complete the assessment, the action plan, and to initiate services. A copy of the "Action Plan Summary" is provided to the referral source. 1. Households that are eligible for LIHEAP may only be referred by county social service board staff. Identifying the household that should be referred will be based on the county worker's knowledge of the household, the problem and service needed, and the variety of other community services available. Training and case consultation has and will continue to be provided, but continuous communication between county staff and the case manager is essential. Joint training or information meetings within a county, regional, or statewide could be scheduled.