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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

Individualized Case Management 415-10-15-05-05 (Revised 10/00 ML #2629) View Archives

1. Provide information about assistance and service programs, employment and training opportunities available, community resources, support services, recipient rights and responsibility, etc. 2. Referrals to appropriate employment support services, treatment or other needed services, etc. Includes follow up, advocacy, coordination, etc. 3. May assist to develop or update resumes, and assist in job search, job coaching, practice interviews, etc. 4. Supportive relationships to encourage the customer to carry out the plan and their responsibilities. 5. Actions designed to heighten and maintain the individual's motivation to resolve personal problems that may be barriers to employment and self sufficiency. 6. Realistically identifying individuals and households that have little potential of becoming more self sufficient so economic security, protective service, and maintenance of current level of functioning may be established as the appropriate goals.