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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services
Case Management - Termination of Services 415-10-15- 15 (Revised 10/02 ML #2812) View Archives
By Request: The referral source, the customer, or the case manager may terminate case management services at any time after written notification to each other. The cost of all services provided prior to written termination shall be authorized.
Customer Moves: Authorization for LIHEAP services will be terminated when a household moves out of the jurisdiction of the referral source. The household may or may not be re-referred by the receiving referral source. The initial referral source may transfer file information.
End of LIHEAP Program Year: Technically, all LIHEAP households are ineligible on September 30 of each year. However, to allow time for the household to reapply and the county staff to process and enter the data in the electronic file without an interruption of service: 1. LIHEAP will extend payment authorization through November 30 unless it is known that the household will not reapply or will not be LIHEAP eligible. 2. Payment will not be authorized after November 30 if the electronic file has not been updated and activated. In such cases, a complete new referral will be needed to continue case management services. 3. LIHEAP payments shall not be authorized for any new referrals until the household has been approved for LIHEAP and the new electronic file activated.