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Regional Director must work with his/her the WIN Job Centers in the region to establish an effective means of communication to address any concerns of the TWP participants or MDHS county staff in the region.

Volume III | Chapter 11

OVERVIEW This section discusses the conciliation process, adverse action notices, and conciliation reasons and resolutions. CONCILIATION Conciliation is the process used by the case manager and the participant to resolve an informal conflict or grievance and/or impose a timed work program penalty, if applicable. The conciliation process may resolve problems concerning the participant’s participation or progress in a work activity. The case manager should strive to create an atmosphere in which participants are encouraged to discuss any problems or concerns that prevent successful participation or progress in work activities. This is accomplished by permitting individuals to voice their complaints and grievances and by exhausting all reasonable means and available resources to resolve the issue. NOTE: TWP participants must be encouraged to take personal responsibility to identify and resolve or remove barriers that prevent them from satisfactorily participating in assigned work program activities. It is vital that participants notify the case manager or MDES interviewer as soon as a barrier to participation is identified and that case managers MDES interviewer make every effort to assist participants to resolve barriers prior to job loss or noncompliance with work program requirements. A participant must have good cause for failure or refusal to participate in TWP activities. Nonparticipation may occur early in the process or after the participant has been attending a scheduled work activity. When determining good cause, the case manager should take into account how long the individual has been in the program and how much he/she understands about TWP 11003 MISSISSIPPI [ CONCILIATION, GOOD CAUSE AND ADVERSE ACTION: CONCILIATION]

Revised 08 - 01 - 09 11 - 01 - 17