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and the individual’s action(s) toward personal responsibility. The case manager must use good judgment and base good cause decisions on established policy and procedures. Note: In cases referred to Mississippi Department of Employment Security (MDES) for TWP services, the MDES interviewer is responsible for notifying the MDHS case manager of noncompliance in TWP activities. The MDES interviewer will send a MDHS-EA-387, TWP MDHS/MDES Communication Form to the MDHS case manager the same day of noncompliance discovery. Whenever the participant has an incident of non-cooperation, the case manager should schedule a conciliation appointment and work with the participant to resolve the issue. Adults receiving TANF benefits, who are not exempt from the TANF Work Program or who are participating as an exempt volunteer, must comply with the program requirements. If the participant does not comply, he/she

11100 Volume III | Chapter 11 may be sanctioned. When it is obvious that the participant is not meeting the work requirements, the case manager must determine the reason for noncompliance and determine whether there was good cause for the failure. Based on the documentation that he/she obtains, the case manager must decide whether to sanction the TWP participant.