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If the case manager receives an alert stating that attendance is overdue, and the participant’s attendance verification/documentation is the responsibility of a component provider, the case manager must contact the component provider MDES interviewer to discuss the attendance problem before scheduling a conciliation appointment for the participant. Automatically scheduling conciliation and terminating supportive services (without investigating the problem) would be unfair to the participant (especially if the delay in entering/receiving this information was the fault of the MDHS case manager or MDES interviewer). MDHS-EA-364, will be used to contact the JRT/EC and to provide written documentation of the communication between the case manager and JRT/EC. The component provider must return this form within five (5) days. NOTE: Once the case manager initiates conciliation, he/she must not assign the TWP participant to an activity or send the individual on a job interview until the conciliation result is determined, unless such an activity is part of the satisfactory resolution of the conciliation. Volume III | Chapter 11 11002

[CONCILIATION, GOOD CAUSE AND ADVERSE ACTION MISSISSIPPI MONITORING PARTICIPATION] Revised 08-01-09 11-01-17 The case manager will use the case manager caseload listing monthly review desk guide to review all cases displaying on the Case Manger Caseload Listing report each month or review, monitor and work his/her TWP cases. The case manager must take appropriate action(s) identified during the case review to ensure that each participant is meeting his/her work program requirements. If a participant fails to meet his/her TWP requirements, the case manager will initiate the conciliation process. Case Manager Supervisor and/or County Director Responsibilities The case manager supervisor and/or county director must monitor each case manager’s caseload to ensure TWP cases are worked according to timeliness standards set forth in work program policy and procedures. Corrective actions will be initiated for any case manager failing to meet timeliness standards set forth in TWP policy and procedures. The case manager supervisor and/or county director must work with his/her the WIN Job Centers in the area to establish an effective means of communication to address any concerns of the TWP participants or MDHS county staff. Regional Director Responsibilities The regional director must conduct periodic reviews of TANF and TWP reports to ensure all counties in the region are working TWP cases according to timeliness standards set forth in work program policy and procedures. A corrective action plan must be developed and implemented for any county failing to meet timeliness standards. Upon implementation of a county corrective action plan, written notification must be submitted to the Economic Assistance division director. The