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Revised 08-01-09 11-01-17

Maintain Participant Free-Form Remarks PACR screen. The MDHS-EA-376, Client Contract/Action Report form will only be used if JAWS is not available and maintained in the participant’s case record. If the participant misses a day or is late for an appointment, the JRT/EC may be able to resolve the problem with the participant. The resolution must be documented on the PACR screen or if JAWS is not available, on the MDHS-EA-376. If the participant fails to cooperate or participate satisfactorily in his/her job readiness/job club/job search class or job placement, the JRT/EC must complete MDHS-EA-364, TWP Communication form and submit to the CM.

Good Cause The case manager will use the case manager caseload listing monthly review desk guide to review all cases displaying on the Case Manger Caseload Listing report each month or review, monitor and work his/her TWP cases. The case manager must take appropriate action(s) identified during the case review to ensure that each participant is meeting his/her work program requirements. If a participant fails to meet his/her TWP requirements, the MDES interviewer will inform the MDHS case manager via the MDHS-EA-387 to begin the conciliation process.

The case manager will initiate the conciliation process and determine “good cause” when the following occur: 1. The participant does not show for the TWP intake appointment, work activity or does not attend satisfactorily the assigned TWP work activity or job placement. 2. The participant misses (or is going to miss without permission) several days of training/employment or is consistently late for training/employment, etc. 3. The participant appears to be capable of making progress but fails to do so. The MDHS case manager will assess satisfactory progress for an individual assigned to a work activity. review the information received from MDES interviewer. If the case manager feels the participant is capable but not putting forth a good faith effort (i.e., not attending assigned work activity satisfactorily, failing to go on job interviews, etc.), documented details of the incident must be maintained on PACR. 4. The case manager or JRT/EC must follow-up with employers in order to obtain feedback to Volume III | Chapter 11 document the participant’s interview performance. If an individual intentionally fails a job interview, the case manager must begin the conciliation process. If the participant refuses to meet the requirements of the employer, the case manager will determine if 11001