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MISSISSIPPI [GENERAL: GUIDELINES FOR CASE MANAGEMENT]

Revised 11-01-17 recipients with what they need, when they need it, within program limitations.

COUNTY DIRECTOR

The County Director or designee will:

1. Approve community service placements.

2. Monitor the work activities of the eligibility/case management staff. This includes monitoring the participant flow through the work program (Orientation, work activity assignment and the conciliation process). The County Director or designee will ensure the MDHS case managers and the MDES interviewers are working together to assist the TWP participants.

CASE MANAGEMENT DUTIES

The duties of the County Director or designee include (but are not limited to):

1. Supervising the TWP CMs.

2. Assuring that enough orientation sessions and slots are available for TWP Referrals.

3. Maintaining the MJCM screen in JAWS by:

• Assuring that the CM is available for orientation appointments in JAWS; • Blocking case management orientation appointments; • Updating phone numbers; and • Updating printer ID numbers.

4. Transferring cases between case managers, immediately, when needed.

5. Terminating sanctions added in error in JAWS by the CM. This includes:

• Monitoring the number of CM errors made each month and counsel with CM to improve work performance; • Assuring that the case record contains written documentation of reason(s) for removing a TWP sanction.