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pg. 93 message, “You are not authorized to override a duplicate address.” displays on the message line. When a Manager-Supervisor completes an override, the message, “Duplicate Overridden, Must Verify” displays on the message line. When a Manager-Supervisor enters a “YES” in the verify field, the message, “Applicant Updated” displays on the message line. Duplicate Address Non-Approval Possible reasons a household should not be approved for an EA benefit due to duplicate address are:  A person in the household has already received EA at the same address.  A person in the household has already applied and the case shows “Pending in Progress”.  A person in the household applies claiming the electric bill and another person in the household applies claiming the gas bill. (This is not limited to electric and gas, but any energy source)  Another reason determined by the LIHEAP CAA. When it is determined, an applicant is not entitled to an EA benefit due to a duplicate address determination and possible fraud exists, the CAA should determine the case ineligible on the E1AP screen by selecting the reason “U Duplicate Address “and make a case note on the E1CN screen to explain why the case was ineligible. Duplicate Address Case Status Upon entry of a duplicate address, where only one SSN is showing as a duplicate in the message box on the E1AP screen, the displayed SSN in the message was not a duplicate address prior to the submission of the current application. If the E1AP screen on the original case has been verified, the case will not be affected and continued processing is allowed. If the E1AP screen is not verified on the original case prior to the same address being entered on the second case, a determination will need to be made regarding the duplicate address on both the original and current cases. The issue will need to be resolved and if it is determined an override is appropriate, the Manager- Supervisor will be required to complete an override on both cases.