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pg. 92 In rare situations, the address will not standardize. The worker should make every effort to obtain the standardized address. Once a worker has verified through other sources the validity of the address entered, the worker should determine if they have transposed a letter or number or misspelled anything. If it is determined no input errors have occurred, a case note should be entered on E1CN which details what sources were checked. Duplicate Addresses A duplicate address situation occurs when two (2) or more applicants have reported the same address on the LIHEAP-1 Application during the same LIHEAP season. When a duplicate address is entered, all further case processing activities will be halted until the duplicate address situation is resolved. The “verify” box that usually appears when the address is not a duplicate will be replaced by the Duplicate Override Verify box and will display the message,” Duplicate Address with:” This will be followed by all the SSN’s which duplicate the newly entered address. Safe house and public administrator addresses are an allowable reason for a duplicate address to exist. These addresses should be excluded by the LIHEAP EA system duplicate address process, regardless of how many have been entered. Should a verified safe house or public administrator appear as a duplicate address, the CAA should contact LIHEAP staff to request the address be added to the duplicate address exclusion list maintained by ITSD. When the duplicate address message appears at the bottom of the E1AP screen, the worker should take the following steps:  Check the LIHEAP-1 application to ensure the correct address has been entered.  Ensure the address entered is a standardized address.  Assuming the address is correct and has standardized, contact the applicant to determine why the address is duplicating.  For example, there may have been a previous LIHEAP applicant residing at the same address that has since moved or an apartment or lot number is missing.  If the worker determines the address is correct and an override is necessary, submit the case to the Manager-Supervisor for the override to be completed.  Enter a case note on the E1CN screen explaining why a determination to enter an override is justified. A duplicate address can be resolved by one of the following actions:  Manager-Supervisor enters a “Y” in the Duplicate Override Verify field on the E1AP screen.  Update the address on the E1AP screen to the correct address if the duplicate was entered in error.  Delete the registration on the E1DR screen. When a Non-Manager-Supervisor attempts to override a duplicate address, the