Page 78

pg. 73  A copy of the LIHEAP-1B must be retained in the file. LIHEAP-1B procedures do not apply to the LIHEAP-1E form. The following case factors must be documented, when applicable  Home Energy Source - Supplier:  Documentation of natural gas, electricity, tank propane and fuel oil for the energy source will not be required for cases approved in the prior year if all the following conditions are met:  Same participating home energy supplier  If the supplier was non-participating in the prior year, but is now a participating supplier, this exception will still apply.  Same energy source  Same account name  Same account address If the documentation procedure described above does not apply, the following procedures must be used when documenting the LIHEAP energy source:  Natural Gas-Electricity: There are five (5) documentation source options:  A bill that identifies account name, address and account number which is dated no earlier than two billing periods prior to the application date for active accounts or a final bill dated later than September 30 of the previous program year: or  If bill-stub does not meet the required time frame or does not identify the account name, verbal documentation must be obtained from the fuel supplier.  Verbal documentation obtained from the supplier must be recorded on the E1CN screen and should include the date contacted, person contacted, supplier name, current account name, current address, customer account number and fuel type.  A current written statement from the fuel supplier documenting the account name, number, and address.  For pre-paid electric customers, the statement should also include the amount to maintain service for thirty (30) calendar days which can be determined by the supplier indicating an average monthly use; or  A current computer printout from the fuel supplier documenting the customer account name, number, and address; or.  A paid deposit receipt from the fuel supplier documenting the customer account name and address.  Fuel Oil, Propane, and Kerosene There are three (3) documentation sources:  A fuel supplier bill or delivery ticket that identifies the customer’s name and indicates the applicant has purchased fuel or paid on an account on or in the current program year; or