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pg. 72 Signature on Application If the applicant failed to sign the LIHEAP application, a LIHEAP-1B form and the original application must be returned to the applicant for signature. You will also retain a photocopy in the case file. Handwritten, typed and electronic signatures are acceptable. Documentation The household’s eligibility status must be documented in the current case file. Unless otherwise noted, these documentation policies and procedures apply for both EA and ECIP. Documentation is defined as:  Legible photocopy of original source document(s), including agency file.  Computer printouts from FSD and supplier data bases; or  Verbal recording on the E1CN screen as specified in policy. The applicant is responsible for providing all necessary documentation to establish eligibility unless the agency has access to the documentation using the sources identified above. Some cases in the FAMIS system will not be accessible to agencies when trying to determine LIHEAP eligibility.  This is largely due to the information being confidential in nature (employee, employee family member etc.).  A confidential case displays the following message, “Not Authorized for this Eligibility Unit”.  When this message appears, the agency will have to obtain all required documentation from the applicant.  LIHEAP staff also does not have access to this information and will not be able to assist the agency. Any documentation from prior year’s application(s) that is being used in the current year’s application must be copied into the current year’s application file. If all information is not provided at the time of application,  The agency may attempt to call the client, and if an immediate remedy is not made then;  The applicant must be advised in writing using the LIHEAP-1B form to request the information that must be documented in order to process their application.  The applicant must be given a minimum of ten (10) calendar days from the date of request to provide all necessary documentation.  If the applicant does not provide the requested information by the due date, the application will be denied.  The agency may allow an additional five (5) calendar days for mailing, however the LIHEAP-1B must indicate a return date of ten (10) calendar days.