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pg. 71 After registering the case, email or fax the complete application form, with any accompanying documentation, to the agency providing services where the applicant resides. If the applicant is in crisis, put “CRISIS” in the subject line or on the fax cover sheet. When staff transfer an application, timeframes for application processing remain at thirty (30) calendar days for non-crisis, eighteen (18) hours for life-threatening crisis and forty-eight (48) hours for an energy crisis.  Timeframes begin with the date the originating agency receives the application. This date will be stamped or recorded on the LIHEAP application. Review Application for All Questions Answered Review the LIHEAP Application to determine if all questions have been answered as referenced below:  Review if applicant completes the citizenship question on the application form,  If not, the applicant must be contacted.  Home ownership, weatherization or if anyone in the home paid child support are not answered.  Presume that the answers to these are no and continue processing the application.  Fuel bill-statement questions are not answered.  Documentation must be secured.  You may contact applicant by phone to secure the name of the supplier.  Any information obtained verbally must be recorded on the E1CN screen. The note should include the name of the person contacted and information obtained.  Landlord-Renter questions are not answered; yet the application is a landlord-renter situation.  The applicable questions must be answered on the application and documentation secured through the EA Landlord-Renter Documentation Request (LIHEAP-1E) form.  You may need to contact the applicant by phone to secure the name and address of the landlord.  Any information obtained verbally must be recorded on the E1CN screen. The note should include the name of the person contacted and information obtained.  Income is not answered; income documentation must be provided unless everyone in the household is determined to be active on SNAP. If all members are not active on SNAP,  You can contact the applicant by phone to obtain sources of income for the month prior to the application date so the source of income may be contacted or  Verification of income amounts with the applicant is not an acceptable method of income verification.  A LIHEAP-1B can be sent to the application requesting the information.  Resources are not answered; no action will be needed unless required by policy.