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pg. 70 APPLICATION

Introduction There is one application form for LIHEAP. Once an applicant is approved for LIHEAP, eligibility will continue for one program year (October – September for elderly-disabled and November – September for all other households), unless the customer moves. Process Overview There are three major areas included in EA processing. These are the following:  Application  Determination  Payment Please see Appendix A for the Process Overview flow chart. Application Timeframes EA Applications  Application must be processed within thirty (30) calendar days of the date stamped-recorded date on the application form.  Crisis Applications:  Life-threatening situation: Eighteen (18) hours after a household applies.  Non-Life-threatening crisis: Forty-eight (48) hours after a household applies. Application Initial Review Once the application has been registered, you will need to review it to determine initial eligibility/ineligibility, time frames and crisis issues using the following steps:  Review the application to determine if all questions have been answered.  Review the application to ensure it has been signed. An electronic signature is acceptable.  Review all documentation included with the application.  Coordinate LIHEAP application processing, services, and benefits.  Review automatic ECIP eligibility.  Determine if a new LIHEAP application is required. Application Processing Requirements The agency that services the applicant's county of residence processes all applications for that county. If an agency receives an application for a resident of a county not serviced by that agency, the application will be registered using the county code number (reference Appendix C) for the county in which the applicant resides.