Page 24

pg. 19

System Safeguards Functionality in the EA System includes the ability to protect customer information. If more than twelve minutes elapses between transactions, the user will see a pop-up window with a notification that the browser will close in three minutes if the user does not initiate an actual transaction. LIHEAP screens provide further safeguarding of personal identifying information by masking the SSN of the applicant. As the SSN is being typed in the applicant SSN field, black dots will appear rather than the number typed in. Additionally, in the body of each LIHEAP screen, only the last four (4) digits of the member(s) SSN will display. LIHEAP reports will also only display the last four digits of LIHEAP members SSN.

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Page 24

Official source

pg. 19

System Safeguards Functionality in the EA System includes the ability to protect customer information. If more than twelve minutes elapses between transactions, the user will see a pop-up window with a notification that the browser will close in three minutes if the user does not initiate an actual transaction. LIHEAP screens provide further safeguarding of personal identifying information by masking the SSN of the applicant. As the SSN is being typed in the applicant SSN field, black dots will appear rather than the number typed in. Additionally, in the body of each LIHEAP screen, only the last four (4) digits of the member(s) SSN will display. LIHEAP reports will also only display the last four digits of LIHEAP members SSN.