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pg. 18 If an agency employee, including seasonal workers, leave the agency, notify the LIHEAP Unit by submitting the LIHEAP Online Access Request Application as soon as possible. Where deletions-revocations of worker’s security clearance are concerned, send the forms by fax or encrypted email. If an employee fails to sign on to the EA System for thirty (30) calendar days, his-her password will be revoked. If a password has been revoked between thirty (30) calendar and ninety (90) calendar days, call the ITSD help desk at the number provided in the help desk section to see if they can reset it. If ITSD cannot reset the password, submit new forms for EA system access. After ninety (90) calendar days, the employee will be required to complete all the forms for EA System access again. The LIHEAP state staff must receive new forms before processing. To avoid revocation of a password, the employee may want to ensure they sign on to the EA system at least once every thirty (30) calendar days. Help Desk Information Technology and Service Division (ITSD) If you experience trouble with your password when signing on for the first time or if you need a password reset, call the DSS ITSD help desk numbers 800-392-8725 or 800-663-2647 for assistance. Initial sign on EA Log in page can be found at: https:--www.prod.dss.mo.gov-e1rg. Use the user ID provided and the password will be the first letter of your first name, the first letter of your last name, and the last four digits of your Social Security Number followed by the ## (two consecutive pound signs) symbol. This is not case sensitive. A message will appear advising you the password has expired and you will need to enter a new password. The new password needs to consist of eight (8) characters with both letters and numbers and different from the user’s last thirty-two (32) passwords. Retain this information for future use. After entering this information, you will receive a prompt to enter the same password again. A prompt will appear indicating the password was accepted. Passwords expire every thirty-one (31) calendar days; therefore, it is imperative users continue to sign on every thirty (30) calendar days to remain active. Keep the password in a confidential area so others will not be able to access this information. EA System Availability The LIHEAP EA System is available during weekend and evening hours with the exception of the first weekend of each month, which is defined as the first full weekend after the first Friday of a month. This is when FAMIS updates. During the first weekend of each month, the EA System will have limited access until around noon. Prior to noon, staff will be able to register, add household members, and application information; however, they cannot access the E1LW screen while the FAMIS updates are taking place.