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EAP Policy Manual FFY24 Chapter 2 Applications & Application Processing Page 11 If your furnace/heating system is currently NOT working, check this box: Service Providers are not required to respond to a household checking the box on this question unless the household contacts the Service Provider. Service Providers may decide to use the response to conduct outreach. [local questions] These are not recorded in eHEAT. Use your local procedures and software to record answers to these questions. Information to have available when entering applications: One Month Income: Use one complete month before the application was signed. If the documentation is not for the past one complete month the application is incomplete. Income: Check all sources of income and other assistance received by each household member (except for earned income of students in kindergarten through twelfth grade). Processing the Application Application Submission and Signature Alternatives Applicants can submit an EAP application to their local Service Provider in several ways, including: • In person, at the EAP office or in an EAP drop box. • By U.S. mail. • By email. • By fax. Allowable application signatures include: • Handwritten signature on a mailed or delivered paper application. • Handwritten signature on faxed or scanned documents. For example, an EAP household may take a picture of their completed, signed and dated paper application and email it to the Service Provider. The pictures must be legible. • A picture of the text and handwritten signature below, electronically submitted along with a completed fillable PDF application.