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EAP Policy Manual FFY24 Chapter 2 Applications & Application Processing Page 10 Prioritizing Applications Prioritizing applications means sorting out those needing immediate attention and providing that attention. Service Providers should process applications for households experiencing an emergency first. Use Assurance 16 to provide negotiations services to those not experiencing an immediate emergency. Then serve these and all remaining households using first in, first out protocol. 1. Emergencies include households with: • No heat. • No electric service. • Refusal to deliver. • Impending no heat, no electric, or refusal to deliver situation that cannot be negotiated and served using the first in, first out protocol before it becomes an emergency. 2. All other households including those with final notices and other impending but not an immediate emergency must be served in the first-in, first-out priority process, with necessary energy vendor negotiations. An impending but not immediate emergency is one that will not result in a no-heat or no-electric situation before the household is determined eligible or that can be alleviated with energy vendor negotiations. 3. Serve all other households on a first in, first out basis. Entering Applications The application form contains all household information needed to determination eligibility for EAP. The application form also includes the client’s signature. How to handle some of the application questions: Do you want to register to vote or update your registration if you have moved? This is not recorded in eHEAT. Use your local procedures and software to record answers to this question. How long have you lived in your current home? Use this information to decide whether to request consumption information from the household’s energy vendors. Use consumption for the dwelling if it gives better data than the backup matrix.