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EAP Policy Manual FFY24 Chapter 1 Service Provider Selection and Responsibilities Page 1 Code of Conduct As grantees performing business on Commerce’s behalf, Service Providers must comply with the state’s Code of Ethics for Employees in the Executive Branch found in Minn. Stat. § 43A.38. The policy is designed to help employees avoid conduct or behavior that is, or gives the appearance of: • A conflict of interest with staff members’ EAP employment • Using a position for private or personal gain • Showing favoritism to any organization or person • Interfering with objectivity • Diminishing or betraying the public’s confidence in Commerce’s integrity or that of a Service Provider staff member Notification of Changes in Service Provider Information For contract and operational reasons, Service Providers must keep Commerce informed in a timely manner of key changes in program and Service Provider staffing and operation. Formal announcement should be supplemented with informal updates to the Program Performance Auditor, eap.mail@state.mn.us or Commerce EAP Director as frequently as needed to keep Commerce apprised of the progress of the situation. Being informed of changes in a timely manner helps to make appropriate decisions and reduce or avoid management uncertainties or unknown situations. See Chapter 12 - Communication, Information and Reports for details. Service Provider EAP Organizational Competence Service Providers should ensure: • Service Provider human resource materials. • A reasonable EAP resourcing model. • EAP staff have functional position description. • EAP staff have proper Service Provider knowledge. • EAP staff have proficient eHEAT competencies. • EAP staff demonstrate knowledge of Service Provider policies and procedures. • Formal Training and new staff training. • Support of technical environment necessary to deliver EAP. • Training for staff to work with diverse populations (people with limited English, hearing or speech impaired persons, developmentally disabled or mentally ill persons, multicultural groups).