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EAP Policy Manual FFY24 Chapter 1 Service Provider Selection and Responsibilities Page 2 • Detailed documentation of program activities, which is essential to program integrity and to reducing risks to the household, the Service Provider and the program. The documentation ensures expenditures are allowable, are accounted for and when issues occur, the information is auditable. EAP Coordinator Responsibilities EAP Coordinators’ responsibilities include but are not limited to: Program Administration • Acting as the main point of contact and liaison for Commerce. • Conveying EAP values and core beliefs to staff. • Ensuring the implementation, coordination and monitoring of the intake process and other direct service activities. • Ensuring Commerce report requirements are met. • Getting approval for EAP paid out-of-state travel from Commerce. • Ensuring EAP and other appropriate Service Provider staff know EAP policies and procedures and receive program updates. Information and Communication • Ensuring responsive and timely communications with Commerce. • Ensuring formal and informal notifications of changes to Commerce. • Ensuring participants in the program provide informed consent when necessary. • Ensure timely response to household inquiries. • Ensuring staff use proper data and information practices. Staff Development and Management • Prioritizing staff activities, providing guidance and support as necessary. • Promoting exchange of feedback with staff to reduce problems. • Attending annual start-up training sessions. • Training staff on annual program changes. • Providing backup personnel for time-sensitive activities. • Training staff on appropriate referrals to community resources. Fiscal • Ensuring timely distribution of Primary Heat, Crisis, and Energy Related Repairs funds as necessary, including case management notes and forms.