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EAP Policy Manual FFY24 Chapter 16 Mechanical Contractors Page 9 Direct all other payment questions to local EAP Service Providers. Service Providers refer questions they cannot resolve to Commerce. eHEAT eHEAT (Electronic Household Energy Automated Technology) is web-based software that centralizes application intake, processing, and payment generation. Mechanical contractors use eHEAT to sign their annual agreement with Commerce and view payments. Mechanical contractors register for eHEAT through their local EAP Service Provider. eHEAT Security Policies Mechanical contractors must ensure only authorized users have access to eHEAT. Additionally, users should only have access to eHEAT functions needed for their work assignments. Managing eHEAT Users Mechanical contractors may have multiple eHEAT users. One user is designated as the eHEAT Security Administrator and manages access for other users. The eHEAT Security Administrator’s responsibilities include: • Limiting access to authorized personnel. • Ensuring each user is assigned a unique user ID. • Ensuring email addresses associated with each user ID are current. • Creating new user groups that combine features in eHEAT for staff positions. • Editing existing user groups as new features are assigned or no longer performed. • Immediately deactivating eHEAT users: • Upon permanently leaving a position requiring eHEAT access. • Upon administrative leave or suspension. • When no longer employed by the mechanical contractor. • If on other leave, laid off, on an extended vacation, or reassigned to non-EAP duties for 30 days or longer. If the mechanical contractor’s eHEAT Security Administrator needs to be deactivated, email eheat.doc@state.mn.us.