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EAP Policy Manual FFY24 Chapter 16 Mechanical Contractors Page 10 Managing eHEAT Access The mechanical contractor eHEAT Security Administrator must conduct routine eHEAT access checks to ensure only the appropriate users are active in eHEAT. There are two user statuses in eHEAT: • Active: user has access to eHEAT. • Deactivated: user does not have current eHEAT access due to inactivity for over 60 days or because they were deactivated by an eHEAT Administrator. User needs to be reactivated by an eHEAT Administrator to regain access. eHEAT continues to list every user that had eHEAT access. Additional Requirements Walk Away Policy Service Providers may terminate an ERR job if circumstances prevent them or contractors from visiting a home or providing ERR services. This “walk away policy” may be applied at any point during the ERR process prior to completion of work. A mechanical contractor must contact the Service Provider if they discover the dwelling: • Is vacant. • Is condemned. • Has serious structural problems or potentially hazardous health and safety conditions making ERR activities impossible, unsafe, or impractical. • Is improperly connected to utilities required for the job. • Does not allow sufficient access to the heating system. • Owner or an occupant refuses to allow required work, diagnostic measures, or safety tests. When the contractor reports a potential walk away situation, the Service Provider contacts the household to correct or address the concerns within a specified timeframe. The Service Provider will work with the contractor to determine whether work may continue. If the concerns are addressed, the Service Provider notifies the contractor the work may continue. A mechanical contractor may contact the Service Provider if: • There are vermin, unsanitary conditions or other health and safety problems exist on the property presenting hazards to workers or contractors. • A household member or occupant is physically or verbally abusive.